顧客接点AI. AI for customer service, sales and marketing. 28 companies in central Tokyo, most active first.
Voice-AI company building the VAAP voice AI-agent platform, now extending to on-prem/closed environments.
Leadership: 三本 幸司 (代表取締役社長CEO)
Listed commerce-tech group offering AI live commerce (AnyLive) and brand/publisher growth platforms across Asia.
Leadership: 十河 宏輔 (代表取締役CEO)
Sales AI startup whose bellSalesAI agent extracts deal info from conversations and auto-fills Salesforce.
Leadership: 中島 一明 (代表取締役)
Taiwanese AI communication cloud (MAAC/CAAC/DAAC) unifying LINE, web, CRM and POS data for marketing and customer conversations in Japan.
Leadership: 猪股 唯耶 (日本法人代表) · 薛 覲 (Jin Hsueh) (CEO（台湾本社）)
US enterprise CX-AI platform combining AI agents, real-time agent assist and conversation intelligence for contact centers; Japan entity since 2026.
Leadership: 田村 元 (Jim Tamura) (VP 兼 日本カントリーマネージャー) · Ping Wu (CEO (Cresta Intelligence, Inc.))
Developer of TsutaeAI, which analyses facial expression, voice, gaze and movement in video/audio to visualise people's reactions in service, training and events.
Leadership: 齋藤 立壽 (代表取締役CEO・共同創業者) · 浅倉 拓也 (取締役CTO・共同創業者)
Top JP customizable EC platform (ecbeing) shipping generative AI chatbot AI Digital Staff.
Leadership: 林 雅也 (代表取締役社長)
AI transformation partner for contact centers and CX teams, pairing an AI product with a dedicated support team to run voice-of-customer analysis, response-quality evaluation, after-call-work reduction and AI operators, aiming to automate o
Leadership: Yuichi Takabe (財部優一) (Representative Director & CEO / Founder)
Listed JP hosting/EC group shipping GMO Sokuresu AI agents for chat and phone customer support.
Leadership: 佐藤 健太郎 (代表取締役社長)
Operator of LINE and Yahoo! JAPAN, shipping consumer AI agents under the Agent i brand.
Leadership: 出澤 剛 (代表者)
Startup building Stockwork, a sales AI agent that captures call/meeting primary data into CRM workflows.
Leadership: 関 翔太郎 (代表取締役)
AI customer-support platform (HelpDog) combining forms, FAQ, chatbot, email and live chat for enterprise inquiry reduction.
Leadership: 堀辺 憲 (代表取締役)
Conversation-insight AI for in-person sales and service (Front Agent) plus an AI meeting-notes/CRM agent (Front Agent Log); UEC-certified venture.
Leadership: 新納 弘崇 (代表取締役)
Real-time voice-dialogue AI platform for phone, web and app (reservations, orders, inquiries, call centers).
Leadership: 森下 将憲 (代表取締役CEO)
Platform for managing and improving human and AI customer-interaction quality: training video, AI role-play and AI call monitoring for contact centers.
Leadership: 上坂 優太 (代表取締役CEO)
Voice-analysis AI company behind MiiTel, which records, transcribes and scores phone, meeting and contact-centre conversations.
Leadership: 會田 武史 (Takeshi Aida) (代表取締役 (Representative Director))
CyberAgent group company whose AI Messenger Voicebot and Chatbot automate phone and chat customer service for Japanese enterprises.
Leadership: 米山 結人 (Yuito Yoneyama) (代表取締役社長 (Representative Director & President))
Generative AI products company launching AIコールセンターくん, an inbound phone AI agent using GPT-Live with CRM integration and human handoff.
Leadership: Junki Tomihira (冨平準喜) (Representative Director)
Listed chatbot/AI-agent vendor (ChatPlus, AI AgentPlus) turning web chat into 24/7 sales and CX workflows for Japanese enterprises.
Leadership: Mayuko Oe (大江 繭子) (Representative Director & President)
SNS-marketing group building AI Media Studio and ジリツAI agent OS with Forward Deployed Marketers.
Leadership: 大槻 祐依 (代表取締役CEO)
Conversational voice AI SaaS that answers, routes and analyses business phone calls, from single clinics to enterprise contact centres.
Leadership: 奥西 亮賀 (Ryoga Okunishi) (Founder and CEO) · 田井 義輝 (Yoshiki Tai) (Chief Sales Officer)
Aww is a creative AI company that produces virtual humans (including Japan's 'imma') and has applied that technology to build a voice-driven conversational AI agent called HITO, which handles reception, customer service, and guidance for bu
Leadership: Takahiro Moriya (守屋貴行) (CEO)
Genesys Cloud Services K.K. is the Japan subsidiary of global CX software provider Genesys, delivering the cloud contact-center platform 'Genesys Cloud' with AI-powered automation, agent assist, and analytics across voice, chat, and messagi
Leadership: Paul Ito Ricci (President, Genesys Japan (as of 2020 announcement; also referenced as CEO of Genesys Cloud Services K.K. in 2022 coverage))
Customer-support-specialised AI startup building the KARAKURI AgenticCS platform — chatbot, voice agent and operator-assist tools for contact centres.
Leadership: 小田 志門 (Shimon Oda) (CEO) · 宇波 雄平 (Yuhei Unami) (CTO)
Kotozna, founded in 2016, provides multilingual generative-AI chatbot and concierge platforms (Kotozna TPG, ConcierGAI, In-Room) that help tourism and hospitality businesses communicate with international guests in 50+ languages.
Leadership: Genri Goto (CEO / Founder)
An IT/AI solutions provider best known for its AI chatbot service OfficeBot, offering natural language processing and generative AI-driven customer support and business-system development; wholly-owned subsidiary of TSE-listed Tecmira Holdi
Leadership: Masashi Ikeda (池田昌史) (Representative Director and President Executive Officer)
Preferred Robotics, a Preferred Networks subsidiary, makes Kachaka, an autonomous home delivery robot, alongside commercial cleaning and mobile robots, under a 'Robots for Everyone' vision.
Leadership: Toru Isobe (CEO)
Listed big-data and AI company whose Support Chatbot automates inbound customer and employee enquiries.
Leadership: 伊藤 将雄 (Masao Ito) (代表取締役 (Representative Director))